Print Direct uses robust cloud technology, trusted by millions around the world, to enable printing directly over the internet from any web browser on a desktop, laptop or mobile to an assigned printer.
How is Print Direct different from an online printing service?
In online printing, the file to be printed is only submitted to the provider of the service but does not print directly to a print device. Which means after the file is submitted, it has to be printed manually by a person. In Print Direct the print job not only gets submitted but also automatically prints directly over the internet from a web browser on your desktop, laptop or mobile device to an assigned printer, connected to an online computer.
Does Print Direct provide printing services?
No. Print Direct does not provide printing services. Print Direct provides a cloud based mobile friendly application to organisations like print shops, hotels, schools and colleges that provide printing services to customers, guests, students and staff.
What is ‘Print and Collect’?
‘Print and Collect’ services can be provided using Print Direct. In ‘Print and Collect’, the print service users can quickly and easily print directly over the internet from any web browser on their own desktop, laptop or mobile to an assigned printer. They can then collect their print jobs at their convenience from the print location without any waiting time.
Is there a mobile app for Print Direct?
We plan to launch a mobile app soon but for now we have a mobile friendly web print application which is very easy to use.
Does any software have to be installed to enable ‘Print and Collect’ services with Print Direct?
No software download or installation is needed.
Does any hardware have to be installed to enable ‘Print and Collect’ services with Print Direct?
No hardware installation is needed.
With Print Direct, can ‘Print and Collect’ service be enabled on all printers?
'Print and Collect' service can be enabled on almost all printers on which printing is possible from a computer. The computer must have an active internet connection.
Who can benefit from providing Print Direct ‘Print and Collect’ service?
Colleges and schools, multi room hotels, hospitals, print shops, residential apartment complexes or anyone who wants to start a printing hotspot.
What is the advantage of Print Direct ‘Print and Collect’ service for print service users?
Print Direct 'Print and Collect' service simplifies the process of getting print jobs done. No searching for a pen drive, no copying of files to pen drive, no pen drive virus issues, no waiting to give pen drive to computer operator, no confusion in explaining the job details like size, paper, colour and number of copies, no waiting for the print job to be ready and no remembering to get pen drive back. With Print Direct, ‘Print and Collect service users can simply print from the comfort of their home, office or on the go from any web browser on any internet connected device. The biggest advantage for print service users is the speed and convenience of the service.
How much are print service providers charged to get Print Direct ‘Print and Collect’ service enabled on their printers?
It is free for print service providers.
Can more than one printer be registered and activated for the same print service provider at the same location?
Yes more than one printer can be registered and activated for the same location. For example if there is one printer for only black white print jobs and one for colour print jobs, both printers with different pricing and capabilities can be registered and activated for the same location.
What happens if there is no ink or paper in the printer when a print job is sent?
If there is no ink or paper in the printer when a print job is sent, the print job is automatically queued and prints after the ink or paper is replenished.
Can a queued print job be paused?
Most print spoolers allow pausing of print jobs. In 'Print and Collect' multiple jobs send by print service users may be queued for printing. Matching print job ID with the printed jobs may get confusing if all jobs are printed together. To avoid mix up print service providers can pause print jobs, giving them time to put completed print jobs into a cover with job ID written on it, before moving on to the next job in queue.
In printers that have multiple trays how is the tray with the correct paper size and paper type required for the job chosen?
Print Direct gets information from the print service provider about the type and size of paper contained in different trays during activation of the service. The Direct Print web application is configured to ensure that the correct tray is selected according to the paper type and size selected by the print service user. Any change made to the paper type and size put in a particular tray should be informed to the Print Direct support team so that it can be updated in the Direct Print web application accordingly.
How to identify which print job belongs to which print service user at the time of collecting the print jobs?
The Print Direct system generates a unique print job ID for each print job. The print job ID is displayed on the browser of the print service user and also in the job history screen of the print service provider when the job is printed. The print service provider puts completed print jobs in a cover with the job ID written on it. When print service users mention the job ID at the time of collection of the print job the print service provider hands over the cover with the matching job ID.
Does Print Direct take into to consideration the time difference between different time zones?
Yes Print Direct takes into consideration the time difference between different times zones. So a print job printed in USA will have the time stamp of that time zone and a print job printed in UK will have the time stamp of that region.
What are the international currencies supported by the payment gateways integrated with Print Direct?
AUD - Australian Dollar, CAD - Canadian Dollar, EUR - Euro, GBP - Pounds Sterling, JPY - Japanese Yen and USD - U.S. Dollar. All the international currencies offered by PayPal are supported. Payment by Indian Rupees can be made by Instamojo. We plan to continuously add new payment gateways in the future.
Are all printer brands and models supported by Print Direct?
Any printer to which printing can be done from a computer is supported by Print Direct.
What happens to a print job sent by the web print application when the printer, computer or internet connection is switched off?
Print jobs are automatically queued when the computer, printer or internet connection is switched off. As soon as the computer, printer and internet connection is switched on the queued print jobs start printing one after the other.
How does the print service provider know that a new print job has been submitted for printing?
The print service provider is alerted by a push notification with sound on the job web page whenever a new print job is submitted.
What if the FAQ does not cover the questions you have?
If you have questions that are not covered by the FAQ then please chat with us or request a demo.
How to request a demo of the Direct Print 'Print and Collect' service?
Please request a demo by submitting the form on the ‘Home page’.
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